{"id":12454,"date":"2026-05-18T17:46:38","date_gmt":"2026-05-18T17:46:38","guid":{"rendered":"https:\/\/buttacademy.nl\/?p=12454"},"modified":"2026-06-23T11:32:58","modified_gmt":"2026-06-23T11:32:58","slug":"submitting-a-complaint","status":"publish","type":"page","link":"https:\/\/buttacademy.nl\/en\/submitting-a-complaint\/","title":{"rendered":"Complaint Procedures"},"content":{"rendered":"\t\t
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BUTT. Academy strives to provide every student and customer with a professional, high-quality and positive experience. If you are nevertheless dissatisfied with any aspect of our services, we take your complaint seriously and will handle it with care and discretion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. Submitting a Complaint<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Complaints may only be submitted by e-mail via:
info@buttacademy.nl
Please include the following information in your e-mail:
\u2022 full name;
\u2022 e-mail address;
\u2022 phone number;
\u2022 name of the training or service;
\u2022 date of the training or booking;
\u2022 clear description of the complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. Handling of Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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2.1 BUTT. Academy will confirm receipt of the complaint within 5 working days.
2.2 We aim to review and respond to the complaint within 14 days and provide an appropriate
solution where possible.
2.3 If additional time is required for investigation or assessment, the complainant will be informed
accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. Confidentiality<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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3.1 All complaints are handled confidentially.
3.2 Information related to complaints is used solely for internal handling, administration and quality
improvement purposes.
3.3 Complaint-related records are not stored longer than necessary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. Internal Complaints Handling<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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4.1 BUTT. Academy applies an internal complaints procedure only.
4.2 We always strive to find a professional, fair and reasonable solution for all parties involved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5. Contact<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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For questions regarding this complaints procedure:<\/p>

BUTT. Academy
E-mail: info@buttacademy.nl
WhatsApp: +31 6 29 27 71 6<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

BUTT. Academy strives to provide every student and customer with a professional, high-quality and positive experience. If you are nevertheless dissatisfied with any aspect of our services, we take your complaint seriously and will handle it with care and discretion. 1. Submitting a Complaint Complaints may only be submitted by e-mail via: info@buttacademy.nl Please include […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12454","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/pages\/12454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/comments?post=12454"}],"version-history":[{"count":0,"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/pages\/12454\/revisions"}],"wp:attachment":[{"href":"https:\/\/buttacademy.nl\/en\/wp-json\/wp\/v2\/media?parent=12454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}